The Launch of Terminal 5

Yesterday morning I received this email from BA. Didn't quite go to plan did it....

Dear Mr Franco,

Five and a half years ago the building of our new home began in our most visionary project to date. Today we opened the doors. There is no more waiting... Terminal 5 welcomes you.

At Terminal 5 everything has been streamlined and designed to make your journey through the terminal calm and relaxed. And this morning we saw all the planning fall into place. Check-in and Security have been designed to speed you through to Departures in just 10 minutes*.

And with a shopping concourse to rival London's West End, our premium flagship lounge complex, Galleries, and the state-of-the-art baggage system, you'll discover nothing has been overlooked to ensure your time at Terminal 5 is spent in a most relaxing and enjoyable way.